FAQ

Welcome to the oneperfectdresses.com. See the list below for answers to our most commonly asked questions. If you are not finding what you are looking for, please feel free to email us at hervelegersview.com@gmail.com for any questions and we will gladly assist you.

About Our products

1. Are the products in your web are authentic or not?
Our products here are anthentic quality and 100% originals package. All the products are just directly stocked from container abroad like orders cooperated for wal-mart and so on.So there are various styles and enough sizes that you may have interest.

2. Why your prices are so cheap?
Due to certain stocks from our own factory and non tax fees home and abroad, we develop our business enlarging cooperation broadly via sample offering and free shipping here, that is why the prices shown are so cheap. Just come on and catch a chance to enforce our development here.

3. How to choose suitable size?
The sizes of our Herve Leger dresses are European standard sizes. Well, if you are not sure of your size, kindly please contact our customer service. We will offer you a size chart with bust, waist and hip size. You can choose the size according to our size chart.

4. Are the pictures shown in our web the real pictures of your products or not?
All of the pictures are definitely taken by ourselves, so kindly please buy with confidence. The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your cart.

Shipping

1.Do you ship overseas?
Yes, we deliver our products worldwide.

2.When will you ship my order?
If you've shopped with us in the past, you know that we do our best to ship the items on the same day, if received and verified before 3pm Chinese times. Whenever possible, we also like to send an email with your shipping notice and tracking information in the evening after your item is shipped. But please don't be surprised if your item arrives before our email does-especially around the holidays and during special sales.

3.How long does it take the product to arrive from the time I order?
We will arrange to deliver your order within 3 days after the payment is confirmed to be received. Generally, you could receive your order in 4 - 7 business days once it is shipped out. And we will email you the tracking No. to follow up.

4.Are there any other hidden fees I have to pay besides for the product and the shipping?
No, there are no additional fees to be paid. Our goal is to make your shopping at oneperfectdresses.com pleasant and enjoyable both during and after the sale.

Payment

Do you accept cash on delivery (COD)?
Sorry,we do not accept it so far.

Is my payment secure?
We go to great lengths to ensure that your purchase at oneperfectdresses.com is protected. We use an Internet fraud protection screening system to protect your identity and your credit card transactions. In addition, we maintain an international fraud-prevention department to verify each credit card order and screen it for fraud.

Return and Refund Policy
How do I get a return/exchangement?

Conditions:
1. Products may be exchanged if you get the products that are totally different with what was ordered.
2. Products has quality problem and cannot be repaired (although our products have high quality).
3. The goods must be in its original presentation box. That means the product hasn't been sized, worn, plastic removed, damaged and so on. We can not accept a return that it is not in the exactly same condition as we shipped to you.

We offer a 14 day exchange policy.
1. Send us an email about the problem as you received the products within 14 days. We will reply you in 24 hours.
2. Make sure that the products in its original condition.That means the product hasn't been sized,worn,plastic removed,damaged and so on.
3. Pay for the price difference if you exchange another one (if there is any).
4. In addition, we will pay for the exchange shipping fee if it's our fault.

Note:We will make sure to compensate any possible defect of the products, in case it is the manufacturer's fault. However, if the timepiece has been damaged intentionally or accidentally during delivering or wearing, we will not compensate.

We offer a 14 day refund policy.
1. Before you send back the goods, please send us an email about your reasons within 14 days as you received. We will process it in 24 hours, so that we can avoid any unnecessary costs on both sides.
2. The goods must be in its original presentation box. That means the product hasn't been sized, worn, plastic removed, damaged and so on. We can not accept a return that it is not in the EXACT same condition as we shipped to you.
3. We'll refund you the amount that you paid for the item without any shipping fee.
4. All returns are at the customers'own cost. We recommend that you should insure the package, if you choose not to insure it, you will be liable for the lost or damaged product.

Note: 14 days policy--the item is returned within 14 days of purchase (from the day the goods is signed for /received).